Shipping & Delivery Policy

Last Updated: July 2026

At DTHBuilds, we are committed to delivering your products safely, securely, and on time. Please read our shipping policy carefully before placing an order.

1. Order Processing

  • All orders are processed after successful payment confirmation.

  • Custom-built PCs require assembly, testing, and quality checks before dispatch.

  • Standard PC components and accessories are generally processed within 1–3 business days.

  • Custom PC orders are typically dispatched within 7–15 business days, depending on the configuration and component availability.

Customers will be notified if any unforeseen delay occurs.

2. Shipping & Delivery

  • We ship across India through trusted courier and logistics partners.

  • Delivery timelines may vary depending on your location and courier availability.

  • Once your order is dispatched, you will receive tracking details via email, SMS, or WhatsApp (where applicable).

Estimated delivery times:

  • Metro Cities: 2–5 business days

  • Tier 2 & Tier 3 Cities: 3–7 business days

  • Remote Areas: 5–10 business days

Delivery timelines are estimates and may vary due to weather conditions, public holidays, courier delays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges are calculated based on:

  • Product weight

  • Package dimensions

  • Delivery location

  • Courier service selected

The applicable shipping charges will be displayed during checkout before payment.

From time to time, DTHBuilds may offer free shipping on selected products or promotional campaigns.

4. Multiple Product Orders

If multiple products are ordered together:

  • We may ship them in a single package whenever possible.

  • In certain situations, products may be shipped separately based on availability or warehouse location.

  • Additional shipping charges may apply if separate shipments are required.

5. Order Tracking

After dispatch, customers will receive tracking information to monitor the delivery status of their shipment.

If you do not receive tracking details within the expected dispatch period, please contact our support team.

6. Delivery Attempts

Courier partners generally make multiple delivery attempts.

If delivery cannot be completed due to an incorrect address, unavailable recipient, or refusal to accept the shipment, additional shipping charges may apply for re-delivery.

7. Damaged Packages

If your package appears damaged during delivery:

  • Inspect the package before accepting it.

  • Take photographs of the outer packaging.

  • Record an unboxing video whenever possible.

  • Contact DTHBuilds immediately if the product is damaged or incorrect.

Claims related to transit damage must be reported within 24 hours of delivery.

8. Delayed Deliveries

While we strive to deliver every order within the estimated timeline, delays may occur due to:

  • Natural disasters

  • Government restrictions

  • Public holidays

  • Courier operational issues

  • Unavailability of specific components

DTHBuilds shall not be held liable for delays caused by third-party logistics providers or circumstances beyond our reasonable control.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

DTHBuilds is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses or contact information.

10. Contact Us

For shipping-related questions or order assistance, please contact us:

DTHBuilds

Email: Diwakartiwarihuf@gmail.com

Phone: +91 78273 81110

Address:
F-66A, 2nd Floor, Street No. 3,
Pandav Nagar, Delhi – 110091, India

Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM

We are committed to providing a safe, reliable, and hassle-free delivery experience for every customer.